1. About Us

El Loco Goods (“we”, “us”, “our”) is a trading name of Rose Solano Limited, registered in the United Kingdom.
Website: ellocogoods.co.uk
Email: info@ellocogoods.co.uk

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2. Products

We sell drinking mugs, keyrings, and other small gift items.
Product photos and descriptions are provided as accurately as possible, but small variations may occur.

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3. Ordering
        •       No account is required to place an order.
        •       Guests may checkout without registration.
        •       We accept PayPal and card payments.
        •       By placing an order, you confirm the information you provide is accurate.

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4. Pricing
        •       All prices are in GBP (£).
        •       All prices include VAT.
        •       Prices may change occasionally, but not for orders already placed.

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5. Shipping
        •       Customers are responsible for entering correct delivery details.
        •       Shipping times and couriers vary and are shown at checkout.
        •       Delivery is handled by the courier once the order is dispatched.
        •       If a parcel is lost or delayed by the courier, the customer is responsible, though we will assist where possible.

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6. Returns & Refunds
        •       Returns are accepted within 14 days of receiving your item.
        •       After 14 days, returns are not accepted unless the item is faulty.
        •       Customers are responsible for return postage.
        •       Items must be unused and returned in original condition and packaging.

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7. Order Cancellation
        •       Orders may be cancelled before dispatch.
        •       Once dispatched, the order cannot be cancelled and must follow the returns policy.

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8. Faulty or Damaged Items

If your item arrives damaged or faulty:
        1.      Email us at info@ellocogoods.co.uk
        2.      Provide photo evidence
        3.      We may ask for the item to be returned

If the item is confirmed faulty, we will offer a replacement or refund and cover return postage.

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9. Delivery Issues
        •       If the courier loses or delays the parcel, the customer is responsible.
        •       We will assist in communicating with the courier, but cannot guarantee compensation.

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10. Intellectual Property

All content on this website — including images, text, product descriptions, branding, and logos — belongs to El Loco Goods / Rose Solano Limited.
You must not copy, reproduce, or share our materials without permission.

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11. Limitation of Liability

We are not responsible for:
        •       Delays caused by couriers
        •       Losses from incorrect address details entered by customers
        •       Indirect, incidental, or consequential losses

Our maximum liability is limited to the value of your order.