1. Introduction

This Privacy Policy explains how El Loco Goods collects, uses, and protects your information when you use ellocogoods.co.uk.

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2. Information We Collect

a) Information you provide

When you place an order or use the contact form, we may collect:
        •       Name
        •       Email address
        •       Phone number (if provided)
        •       Billing and shipping address
        •       Order details

b) Payment information
        •       Payments made by PayPal or card are processed securely by third-party providers.
        •       We do not see or store your full card or bank details.

c) Cookies & analytics
        •       We do not use analytics tools.
        •       We do not use tracking or advertising cookies.

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3. How We Use Your Information

We use your data to:
        •       Process and deliver orders
        •       Respond to customer enquiries
        •       Manage payments
        •       Maintain website functionality
        •       Comply with UK tax and accounting laws
        •       Prevent fraud

We do not use your personal data for marketing unless you opt in.

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4. Legal Basis for Processing (UK GDPR)

We process personal data under:
        •       Contract (to fulfil your order)
        •       Consent (contact form messages)
        •       Legal obligation (tax and accounting)
        •       Legitimate interest (website security)

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5. Sharing Your Data

a) PayPal & card processors

Handles payment information securely.

b) Wix

Our website is hosted on Wix, which stores contact and order data securely.

We never sell your information to third parties.

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6. Data Retention
        •       Order records: 6 years (UK legal requirement)
        •       Contact forms: 12 months
        •       Any optional customer account data: kept until deleted

After that, data is deleted or anonymised.

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7. Your Rights (UK GDPR)

You may request to:
        •       Access your data
        •       Correct inaccurate data
        •       Delete your data
        •       Withdraw consent
        •       Restrict or object to processing
        •       Request data portability

Contact: info@ellocogoods.co.uk

You may also complain to the ICO: ico.org.uk

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8. Security

We take reasonable steps to protect your information through our hosting and payment providers.
However, no online system is fully secure.

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9. Updates to This Policy

We may update this policy from time to time. The latest version will always appear on this page.

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